Please select carefully as we do not accept refunds or exchanges on personalised sleepwear sets. If you have purchased sleepwear without any custom embroidery you are welcome to a store credit. To exchange your non-personalised item please email our friendly customer care team at firstname.lastname@example.org where they will assist further. Please note that all exchanges must be returned to our head office within 7 days from receiving your order.
SWTE check the quality of every product prior to dispatch. In the unlikely event of a fault, SWTE will first offer to repair any minor faults. Please contact us by email at email@example.com . Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 48hrs of the product/s being delivered. If deemed faulty by SWTE the client must return the product/s within 7 days of receiving your order.
SWTE will only offer to replace or refund your order where the item has demonstrated a major fault that cannot be repaired.
Promotional Terms & Conditions.
Reduced products are not eligible for return including non-personalised items.
For promotions which involve a complimentary item, said complimentary item cannot at any stage be exchanged for another item, nor refunded or returned due to a product fault.